Our terms & conditions

rates

  • Rates are quoted in South African Rands and are inclusive of VAT @ 15% and tourism levy @ 1%.
  • Subject to availability.
  • Minimum stay 2 nights.
  • All rates quoted are subject to change without prior notice, however confirmed bookings will be honoured.
  • Special rates and discounts can never be combined.

rates include:

  • Accommodation in air-conditioned luxury private suites.
  • All meals – breakfast, lunch and dinner.
  • Soft drinks, local beers, selected house spirits and house wines.
  • Mini bar with complimentary soft drinks, local beers & house wines.
  • Complimentary gin & sherry decanters.
  • Two safari activities a day with a dedicated guide.
  • Scheduled transfers: pick-up 13:00 at Welgevonden Game Reserve Main Gate; departure 10:30 from the Lodge.
  • Private dining options available on request.
  • Free Wi-Fi in Main Lodge and Suites.

rates exclude:

  • Premium and Imported wines, spirits, liquors, and champagne.
  • Welgevonden Game Reserve Conservation Levy.
  • Additional transfers outside of gate arrival and departure times.
  • Helicopter transfers to/from Ndlovu Safari Lodge helipad.
  • Curio Shop Purchases and items of a personal nature.
  • Laundry.
  • Spa Treatments.
  • Telephone calls.
  • Travel insurance.
  • Guide and lodge staff gratuities.
  • Kosher meals can be provided at an additional cost per person, per day.

check-in & check-out

  • Guests are required to sign an indemnity form on arrival.
  • Scheduled check-in/transfer from Welgevonden Game Reserve Main Gate is at 13:00.
  • Scheduled check-out/transfer to Welgevonden Game Reserve Main Gate is at 10:30.

children’s policy

  • No children under the age of 12 years are allowed at the Lodge.
  • Children aged 12 and up, pay 100% of the sharing rate.
  • In case of Exclusive Lodge use, children under 12 years are permitted at Ndlovu Safari Lodge on special request.

wildlife activity policy

  • Children aged 12-15 years are permitted on game drives but are not permitted on bush walks outside the Lodge.
  • Permission on game drives and nature walks, for guests of all ages, will always be at the discretion of the Ranger. This is for your safety as well as those around you, including the Ranger(s).
  • When it comes to our precious wildlife, we are all guests in their environment, and we should act accordingly.

payments

  • A deposit of 50% of the total accommodation charge is required for direct bookings.
  • Full payment is required 30 days prior to arrival.
  • We accept all credit cards.

cancellations

  • Any cancellation should be in writing.
  • Current – 30 days prior to arrival date: 25% of the total cost is forfeited.
  • 29 – 0 days prior to arrival date: 100% of the total cost is forfeited.

general terms

  • In the unlikely event of there being an unscheduled extension of a booking caused by bad weather, strikes or any other matter beyond our control, it is understood that expenses incurred will be for the guest’s account.
  • The onus is on all guests to ensure that they have adequate travel insurance to cover themselves against risks associated with travel and appropriate medical and other insurances.
  • All tours, experiences and activities are weather permitting. Guest safety is our first priority.
  • Guests will be held liable for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.
  • Ndlovu Safari Lodge Directors, Offices, Employees, Representatives and Agents, are not liable for any loss or damage whatsoever to any user howsoever arising.

This agreement shall be governed by South African law and the guest submits to the jurisdiction of the South African courts in respect of any issue that may arise from this agreement.

Please note terms and conditions, including third party information, is subject to change without prior notice.