1. RATES ARE QUOTED
● Subject to room and rate availability at the time of booking.
● Per person, per night.
● In South African Rands (ZAR).
● Inclusive of VAT at 15%, or such other rate as may legally apply from time to time.
● Based on a minimum stay of 2 nights, unless otherwise agreed.
● Bookings made within 48 hours prior to the arrival date are on a request basis only.
2. INCLUSIONS
The Lodge offers a bespoke all-inclusive safari experience, with the following included in the standard accommodation rate:
● Luxury air-conditioned villa accommodation.
● All meals – breakfast, lunch and dinner.
● A curated selection of house wines, soft drinks, local spirits, beers and bottled water.
● In-room minibar with complimentary soft drinks, gin and sherry.
● In-room Nespresso coffee and tea station.
● Two safari drives per day with a dedicated guide.
● Scheduled transfers from (13:00) and to (10:30) Welgevonden Game Reserve Main Gate.
● Complimentary high-speed Wi-Fi in the main Lodge and villas.
3. EXCLUSIONS
The following items are not included in the standard rate:
● Welgevonden Game Reserve conservation fees.
● Premium beverages.
● Curio shop purchases and personal items.
● Laundry services.
● Spa treatments.
● Additional transfers outside the scheduled arrival and departure times.
● Gratuities for guides and staff.
4. EXPERIENCES
Experiences– No Additional Cost
● Bush breakfasts.
● Boma dinners.
● High tea.
● Private dining.
● Proposals.
● Birthday and anniversary cakes.
Availability of these experiences is subject to operational, weather and safety considerations and cannot be guaranteed. Certain experiences may require advance arrangement.
Additional Experiences
Subject to availability, advance notice and additional cost:
● Bush walks.
● Private safari vehicle.
5. CHECK-IN / CHECK-OUT
● All guests are required to complete and sign the Lodge's applicable indemnity and registration documentation upon arrival.
● The scheduled guest collection from Welgevonden Game Reserve Main Gate is at 13:00.
● The scheduled guest departure from the Lodge to Welgevonden Game Reserve Main Gate is at 10:30.
● Guests requiring transfers outside the scheduled times may arrange additional transfers at an additional cost, subject to availability.
6. CHILDREN'S POLICY
● Children under the age of 12 are not permitted at the Lodge.
● Children aged 12 years and older are charged 100% of the applicable adult sharing rate.
● Children under 12 may be accommodated only by special arrangement where the Lodge is booked exclusively.
7. WILDLIFE & ACTIVITY POLICY
● Ndlovu Safari Lodge is situated within a private wildlife reserve and guests acknowledge that they are staying in a natural wildlife environment where wild animals may move freely.
● Guests must follow all instructions given by Lodge management, guides, rangers and other authorised personnel, particularly in relation to wildlife, game drives, bush walks, swimming pools, vehicles and movement around the Lodge.
● Guests of all ages are permitted to participate in game drives, subject to the discretion of the ranger.
● Guests aged 16 years and older may participate in bush walks outside the Lodge, subject to the discretion of the ranger.
● Participation in any game drive, bush walk or other wildlife activity is at the sole discretion of the Lodge and/or ranger, taking into account weather, wildlife activity, guest safety and operational conditions.
● Guests must not approach, feed, touch, disturb or otherwise interact with wildlife.
● Guests acknowledge that participation in wildlife activities and staying in a natural wildlife environment involves inherent risks, including encounters with wild animals, uneven terrain, insects, weather conditions and other natural hazards.
● Guests must immediately inform Lodge management of any medical condition, allergy, injury or other circumstance that may affect their participation in an activity.
8. SWIMMING POOL & LODGE SAFETY
● The Lodge's swimming poola are unfenced and situated within a natural wildlife environment.
● The swimming pools are not supervised by a lifeguard and guests use the pools at their own risk.
● Guests must exercise appropriate care when using the swimming pool and comply with any safety instructions provided by Lodge staff.
● Children must be always supervised by their parent or responsible adult.
● Guests must not enter the swimming pool while under the influence of alcohol or any substance that may impair their judgement or ability to swim safely.
● Guests must not dive or engage in behaviour that may endanger themselves or others.
● Guests acknowledge that wildlife may move through areas surrounding the Lodge and pool areas.
9. PAYMENTS
● A 25% deposit is required to confirm and guarantee a reservation.
● The deposit must be paid within 14 days of booking.
● For bookings made within 45 days of arrival, the deposit must be paid within 72 hours of booking.
● Full payment is required 30 days prior to arrival.
● If the required deposit or balance is not received by the applicable due date, the Lodge reserves the right to release the reservation after reasonable notice.
● All major credit cards are accepted, except Diners and American Express.
● For exclusive-use bookings, a 25% non-refundable deposit is payable within 14 days of booking.
10. CANCELLATION POLICY
● All cancellations must be submitted in writing.
● Cancellations made more than 60 days prior to arrival will not incur a cancellation fee, unless otherwise agreed or stated for a special rate.
● Cancellations made 31–60 days prior to arrival will incur a 25% cancellation fee.
● Cancellations made 0–30 days prior to arrival will incur a 100% cancellation fee.
● For exclusive-use bookings, 25% of the total booking value is non-refundable.
● For exclusive-use bookings, cancellations made 0–60 days prior to arrival will incur a 100% cancellation fee.
● No refund or credit will be provided for unused accommodation, meals, transfers, activities or other services resulting from late arrival, no-show or early departure.
● Any cancellation fee will be calculated against the total value of the cancelled booking. Amounts already paid will be applied towards the applicable cancellation fee.
● Cancellation fees apply to cancellations due to changes in travel arrangements, flight cancellations, illness or other personal circumstances, subject to applicable law.
● Death or hospitalisation: No cancellation fee will apply where the Guest is unable to honour the booking due to the death or hospitalisation of the person for whom, or for whose benefit, the booking was made, as provided by Section 17(5) of the Consumer Protection Act.
● Early departure does not entitle the guest to a refund for unused nights, meals, transfers or other services included in the booking.
11. GUEST CONDUCT
● Guests are required to behave respectfully towards Lodge staff, guides, other guests and the natural environment.
● Guests must comply with reasonable instructions issued by Lodge management, guides, rangers and other authorised personnel.
● The Lodge reserves the right to refuse or discontinue services where a guest's behaviour presents a safety risk, materially disrupts the Lodge or materially affects the comfort or safety of other guests or staff.
● The Lodge does not permit illegal drugs, unlawful behaviour or behaviour that threatens, intimidates, harasses or endangers other persons.
● Smoking and the use of open flames are permitted only in designated areas and in accordance with Lodge safety instructions.
● Guests are responsible for ensuring that members of their party comply with these requirements.
12. GENERAL TERMS
● The Lodge shall not be responsible for any failure or delay in providing accommodation, transfers, activities or other services where such failure or delay results from circumstances beyond the Lodge's reasonable control, including natural disasters, wildfire, flooding, disease outbreaks, government restrictions, reserve closures, infrastructure failure, civil unrest, strikes, road closures, major transport disruption or other similar circumstances.
● Where such circumstances result in an unscheduled extension of a guest's stay, any additional accommodation, transport, meals or other costs will be for the guest's account.
● The Lodge will make reasonable efforts to assist affected guests and, where reasonably possible, provide alternative arrangements.
● Guests are responsible for ensuring that they have adequate travel, cancellation and medical insurance to cover all travel-related risks, including medical emergencies, evacuation, delays, cancellations, loss or damage to luggage and other unforeseen circumstances.
● All tours, game drives, transfers, experiences and activities are subject to weather, road, wildlife and other operational conditions. Guest safety is our highest priority, and the Lodge reserves the right to amend, postpone or cancel any activity where this is considered necessary for safety reasons.
● Guests are liable for any loss of or damage to Lodge property caused by themselves, their travelling companions, guests or any person for whom they are responsible.
● To the maximum extent permitted by applicable South African law, Ndlovu Safari Lodge, its owners, directors, officers, employees, representatives and agents shall not be liable for any loss, damage, injury, illness, death, liability, claim, cost or expense suffered or incurred by any person or in respect of any property arising from or in connection with the guest's stay, participation in any activity or use of any Lodge facilities, except to the extent that such liability cannot lawfully be excluded or limited.
13. CYBERSECURITY & DATA PROTECTION
● Ndlovu Safari Lodge uses trusted third-party service providers for reservations, payments and communication, which may process personal and payment information on our behalf.
● We take reasonable technical and organizational measures to protect this information and require our service providers to do the same.
● While no system can be guaranteed to be completely secure, should a security incident affect personal information processed on our behalf, we will investigate, take reasonable steps to limit its impact and notify affected guests and the relevant authorities as required by South African law.
● Nothing in these terms limits any rights of guests that cannot lawfully be excluded or limited.
14. ONLINE PAYMENTS & FRAUD
● Ndlovu Safari Lodge will only issue payment instructions through its official email domain: @ndlovusafarilodge.com and its official communication channels.
● The Lodge will never request a change to previously confirmed payment or banking details solely by email or WhatsApp without appropriate verification.
● Guests are encouraged to contact the Lodge directly using the contact details published on the official Ndlovu Safari Lodge website before making any payment where they have any doubt regarding the authenticity of the payment request.
● Guests are responsible for independently verifying any changed payment or banking instructions with the Lodge before making payment.
● The Lodge will not be responsible for losses resulting from payments made to fraudulent or unauthorized third parties where the guest has not independently verified changed payment instructions with the Lodge.
15. PERSONAL INFORMATION & PRIVACY
● Personal information provided by guests may be collected, processed and stored for purposes including managing reservations, processing payments, providing guest services, communicating with guests, complying with legal obligations and managing the Lodge's business operations.
● Personal information may be processed by third-party service providers acting on behalf of the Lodge, including reservation, payment, booking, communication and technology providers.
● Ndlovu Safari Lodge will process personal information in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
● Further information regarding the processing of personal information is available in the Lodge's Privacy Notice.
16. GOVERNING LAW
● These terms and conditions are governed by the laws of the Republic of South Africa.
● Any dispute arising from or in connection with these terms and conditions shall be subject to the jurisdiction of the South African courts, subject to any mandatory rights or protections applicable to the guest under South African law.
17. CHANGES TO TERMS
● These terms and conditions may be amended from time to time to reflect changes in legislation, operational requirements, safety considerations or other circumstances affecting the Lodge.
● The terms and conditions applicable to a confirmed reservation will generally remain applicable to that reservation, except where a change is required by law or is necessary due to circumstances beyond the Lodge's reasonable control.